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    Woman In AI: How Is Capgemini Karine Brunet Helping Customers Use AI Solutions?

    Alexander Johnson

    By Alexander Johnson - May 29, 2024 | Updated On: 05 July, 2024 | 3 min read

    By Alexander Johnson , 3 min read - May 29, 2024

    Updated On: 05 July, 2024

    Capgemini Karine Brunet. Image Credit: Social Media.




  • To all the women out there! Working with AI involves more than just technology; it involves more fun, too!  Karine Brunet, who is working on AI projects at Capgemini, is leading the world to a better future through her reputed position.

    People worldwide view Capgemini Karine Brunet as a synonym for success and an inspiration to women worldwide. She is the current Chief Executive Officer (CEO) at Capgemini’s Cloud and Infrastructure Services.

    One of the respected leaders worldwide, Brunet has contributed significantly to finance, innovation, and technology.




  • Educational Status of the Capgemini Executive

    Karine attended Nantes University from 1988 to 1992. She graduated with a degree in economics. Similarly, she went to study for a BA in European economics at Middlesex University from 1991 to 1992.

    Moreover, Capgemini executive graduated from the Paris School of Business in 1993. She obtained a master’s degree in marketing and international management.

    Finally, in 2015, Brunet trained in general management at the London Business School.

    Career Highlights Before Joining Capgemini

    Karine began her professional journey in 1992. She joined NCR France as a Customer Services Area General Manager. She found early success in the company and became Outsourcing Director in 1997.




  • Capgemini Karine Brunet left NCR in 2004 and joined Alcatel-Lucent as the Operation Vice President. She controlled and managed the budget for the Europe and South region.

    Capgemini Karine Brunet

    Capgemini Karine Brunet. Image Credit: Social Media.

    Similarly, Brunet became Steria’s Industrialization director and CIO in December 2006. She took on the role of IT services line director. She was responsible for the definition and execution of the strategy of the company’s Global Industrialised IT-based service lines.

    This experience would later come in handy as a Capgemini employee. Moreover, she was the Technology Shared Services Director of Vodafone Group from 2013 to 2018.

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  • Capgemini Karine Brunet – Role In the Company

    After gaining experience and working for multiple companies, Brunet joined Capgemini in January 2019. She became the chief executive officer of Cloud and Infrastructure and an executive board member at Sogetrel.

    However, since January 2024, she has been the Cloud’s CEO.

    In her present work, she is working on many AI initiatives, including implementing Amelia (renamed CHIP) at Capgemini, one of the world’s foremost consulting, technology, professional, and outsourcing services firms. CHIP is a digital service desk agent in the company’s customer service department.

    Even though Capgemini Karine Brunet studied economics and business administration, she changed her career to tech after meeting people within the technology industry. Executives always turn around their careers. Amazon’s Beth Galetti changed her career from engineering to administration.




  • Similarly, Brunet believes that AI is perfect for IT operations. Also, she thinks that artificial intelligence could never reach human intelligence as humans and AI are very different things.

    This might interest you: 12 Must-Know Facts Of Neuralink Director Shivon Zilis.

    How Is She Helping Customers Use AI Solutions?

    Capgemini’s CHIP is a revised version of Amelia. Karine learned about Amelia during a tradeshow in Scandinavia and was impressed by the platform’s capabilities.

    Therefore, in 2020, Brunet headed Capgemini’s deployment of Amelia as an IT Service Desk Agent. It was renamed as CHIP. Today, it is a part of the operations service offerings of Capgemini’s technology.




  • Similarly, CHIP improves employee happiness by ensuring continuous access to IT services. It also understands an employee’s mood based on phrases and contexts and speaks the most common languages. It also gives individual service to all employees.

    Capgemini Karine Brunet

    Capgemini Karine Brunet. Image Credit: LinkedIn.

    Furthermore, Amelia is used in customer care to meet the ever-growing contact needs of the center. According to a blog shared by Amelia, call center personnel face multiple challenges that have a negative impact on customers.

    As humans tend to take longer hold times and have slower response times, CHIO, formerly Amelia, handles critical customer and employee service roles. Thanks to Capgemini Karine Brunet’s thinking and execution of the platform, customers can use AI solutions to solve their problems.

    Brunet was listed on Technology Magazine’s Top 100 Women in Technology in 2024 for her contribution to the tech world. She holds the ninth position on the list.




  • In conclusion, Karine’s professional career suits the late French businesswoman Coco Chanel’s quote, “Women have always been the strong ones in the world.”

    FAQs

    Q: Who is Karine Brunet?

    A: Brunet is the CEO of Capgemini’s cloud and infrastructure services.




  • Q: Did Brunet go to London Business School?

    A: Yes, she completed her general management training in London.

    Q: Is Karine Brunet married?

    A: Karine is very secretive about her personal life. So, there is no information about her partner.







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